Privacy Policy
Effective Date: March 1, 2026
1. Who We Are
Pro Appliance Installs provides professional appliance installation services in Middle Georgia. This policy explains how we collect, use, and protect your personal information when you use our website or book our services.
2. Information We Collect
Information You Provide
- Booking information: Name, phone number, email address, service address
- Service details: Appliance type, preferred scheduling, special instructions
- Payment information: Credit/debit card details (processed securely through our payment provider — we do not store card numbers)
- Communications: Messages sent through our website chat, email, or phone
Lead Capture via Chat
When you use our chat widget and provide contact information, we collect your name and phone number to follow up about your installation inquiry. We do not sell or share this information.
Information Collected Automatically
- Website usage: Pages visited, time on site, referring URL
- Device information: Browser type, operating system, screen size
- Cookies: We use essential cookies for site functionality and analytics cookies to understand how visitors use our site
3. How We Use Your Information
- Schedule and complete your installation appointment
- Communicate about your booking (confirmations, reminders, follow-ups)
- Process payment for services rendered
- Respond to questions or support requests
- Improve our website and services
- Send service-related updates (you can opt out at any time)
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:
- Payment processors to complete transactions
- Service partners if a referral is needed (e.g., licensed plumber or electrician) — only with your consent
- Legal authorities if required by law
5. Data Security
We use reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing, and limited access to personal data. No method of transmission over the Internet is 100% secure, but we take commercially reasonable steps to protect your information.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information (subject to legal retention requirements)
- Opt out of marketing communications
To exercise any of these rights, contact us at proapplianceinstallsco@gmail.com or (478) 280-4099.
7. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.
8. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy:
- Booking and service records: Retained for 3 years after the last service date for warranty, tax, and legal compliance purposes
- Payment records: Retained as required by tax law (typically 7 years)
- Chat and communication logs: Retained for 1 year, then deleted unless related to an active service or dispute
- Website analytics data: Retained in anonymized/aggregated form
You may request deletion of your personal data at any time, subject to legal retention requirements (see Section 6).
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
For questions about this privacy policy or your personal information, contact Pro Appliance Installs:
- Phone: (478) 280-4099
- Email: proapplianceinstallsco@gmail.com