Refund & Cancellation Policy

Effective Date: March 1, 2026

This policy outlines rules for cancellations, rescheduling, no-shows, and deposits for appliance installation bookings with Pro Appliance Installs.

1. Booking Deposit

A $20 non-refundable booking deposit is required for bookings with an estimated total over $200 or for multi-appliance installations. This deposit is applied toward the total service cost and is non-refundable for customer-initiated cancellation or rescheduling.

Single-appliance bookings at or below $200 do not require a deposit.

2. Cancellations & Rescheduling

Rescheduling with 24+ hours' notice may be done at no additional charge beyond any forfeited deposit. A new deposit is not required for the rescheduled appointment.

3. Our Cancellations

If Pro Appliance Installs cancels or fails to arrive for a confirmed appointment, you owe nothing and can rebook at no cost. Any deposit paid will be refunded in full.

4. Site Conditions

If site conditions prevent installation (e.g., no power, obstructed access, appliance not on-site, unsafe existing infrastructure), we will work with you to reschedule. Work stoppage due to unsafe conditions does not constitute incomplete service and is not eligible for a refund.

5. Extras & Change Orders

Any additional work beyond the base installation (e.g., junction box install, haul-away) requires your written or electronic approval before work begins. Approved extras are billed on your final invoice and are non-refundable once work is completed.

6. Payment

Payment is due in full upon completion of the installation, before the installer leaves the job site. We accept credit/debit cards (via Square), Zelle, Venmo, and cash. All base service prices are flat-rate as listed on our pricing page.

7. Dispute Resolution

For questions or disputes, contact Pro Appliance Installs at (478) 280-4099 or proapplianceinstallsco@gmail.com. We aim to resolve all issues within 48 hours.

For complete terms, see our Service Agreement.