Pro Appliance Installs LLC — Service Agreement

Effective Date: March 1, 2026

This Service Agreement ("Agreement") is between Pro Appliance Installs LLC ("Company," "we," "our") and the individual booking or receiving services ("Customer," "you," "your"). By booking an appointment or accepting services, you agree to the terms below.

1. Scope of Work

Pro Appliance Installs LLC provides kitchen appliance installation only. We do not perform appliance repairs, diagnostics, or troubleshooting.

The scope of work will be detailed in the job summary provided at the time of booking and confirmed by the installer on-site. Our work is limited to:

• Connection to existing supply lines only. We connect appliances to existing, accessible, code-compliant shutoff valves and connections.
• No new plumbing, gas, or electrical work. We do not install new supply lines, reroute existing lines, modify wiring, or perform any work that requires a licensed plumber, electrician, or gas technician.
• We are not licensed plumbers, electricians, or gas technicians.

Any additional services ("extras") beyond the standard installation described in your booking require a signed Change Order (written or electronic approval) before work begins. The installer will not perform additional work without your documented authorization and agreement on pricing.

2. Pricing

All base service prices are flat-rate for standard installations:

Additional services — including electrical upgrades, gas line modification, propane conversion, and old appliance haul-away — are quoted separately on-site and require your written or electronic approval before work begins.

3. Booking Deposit

A $20 non-refundable booking deposit is required for bookings with an estimated total over $200 or for multi-appliance installations. This deposit is applied toward the total service cost and is non-refundable for customer-initiated cancellation or rescheduling.

If Company cancels a confirmed appointment, any paid deposit will be refunded in full.

Single-appliance bookings at or below $200 do not require a deposit. Payment for all services is collected upon completion of the installation.

4. Water Line Policy

All water connections use new steel-braided supply lines provided by the installer (included in the base price). We do not connect to existing copper supply lines.

Our scope of work covers connections from the shutoff valve to the appliance only. Any work upstream of the shutoff valve — including main supply lines, in-wall plumbing, or valve replacement — is outside our scope and is the homeowner's responsibility.

5. Payment

Payment is due in full upon completion of the installation, before the installer leaves the job site.

Accepted Payment Methods

• Credit and debit cards (processed securely via Stripe or Square, depending on payment flow)
• Zelle
• Venmo
• Cash

Late Payment

Any balance remaining unpaid after the date of service will accrue interest at a rate of 1.5% per month (18% annual percentage rate), calculated from the date of service until paid in full, to the extent permitted under Georgia law (O.C.G.A. § 7-4-2 and § 7-4-18).

Attorney's Fees and Collection Costs

In the event of non-payment, Customer agrees to pay reasonable attorney's fees not exceeding 15% of the outstanding principal and interest owed, plus court costs and collection expenses, provided that Company has given Customer 10 days' written notice of intent to pursue collection and Customer has failed to pay within said 10-day period, as required by O.C.G.A. § 13-1-11.

6. Cancellations, Rescheduling & No-Shows

Rescheduling with 24+ hours' notice may be done at no additional charge beyond any forfeited deposit. A new deposit is not required for the rescheduled appointment.

7. Customer Responsibilities

• An adult (18 years or older) must be present at the property for the entire duration of the installation. The installer will not begin work if no adult is present, and the appointment will be treated as a no-show.
• Ensure the installation area is clear and accessible before the installer arrives.
• Confirm the appliance is on-site, unpacked (if applicable), and matches the booked service.
• Ensure water, gas, and electrical shutoff valves are accessible and functional.
• Disclose any known issues with existing connections, infrastructure, or the installation area.

8. Change Orders

Any work beyond the original scope described in your booking — including but not limited to additional appliance installations, haul-away of old units, or non-standard connection requirements — requires a signed Change Order before work begins. A Change Order must include:

• Description of the additional work
• Agreed price for the additional work
• Customer signature (written or electronic)

The installer will not perform additional work without a signed Change Order. Verbal requests alone are not sufficient.

9. Warranty

All installations include a 90-day workmanship warranty from the date of service. If any issue arises that is directly related to the installation work performed by Pro Appliance Installs LLC, we will return and correct the problem at no additional cost.

This warranty does not cover:

• Appliance manufacturer defects
• Pre-existing conditions (plumbing, electrical, structural, or otherwise)
• Issues caused by third parties
• Normal wear and tear
• Damage caused by conditions beyond our control
• Problems arising from non-compliant or faulty existing infrastructure

This written warranty constitutes the entire warranty provided by Pro Appliance Installs LLC and supersedes any implied warranties to the fullest extent permitted by Georgia law.

10. Liability

Pro Appliance Installs LLC is responsible only for the installation work performed. We are not liable for:

• Pre-existing plumbing, electrical, or structural issues
• Appliance manufacturer defects
• Damage caused by conditions beyond our control
• Issues arising from non-compliant existing connections or infrastructure
• Damage to aging, corroded, or non-code-compliant components (valves, fittings, wiring, gas lines) discovered or affected during installation

If existing infrastructure cannot safely support the new appliance, we will stop work, advise the homeowner, and recommend a licensed professional. Work stoppage due to unsafe conditions does not constitute incomplete service.

Our total liability for any claim related to our services is limited to the cost of the installation service performed.

11. Photo Documentation

The installer may photograph the work area before, during, and after installation for quality assurance, training, and documentation purposes. Photos will not include personally identifiable information and will not be shared publicly without your consent.

12. Communications Consent

By providing your contact information through our website or during booking, you consent to receive follow-up communications related to your inquiry, booking, or service — including appointment confirmations, reminders, and warranty follow-ups.

13. Dispute Resolution

For questions or concerns, contact Pro Appliance Installs LLC at (478) 280-4099 or proapplianceinstallsco@gmail.com. We aim to resolve all issues within 48 hours.

For any claim or dispute that cannot be resolved directly, both parties agree to submit the matter to the Magistrate Court of Bibb County, Georgia for claims under $15,000. For claims exceeding the magistrate court jurisdictional limit, venue shall be in the courts of Bibb County, Georgia.

14. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict-of-law principles. Venue for any legal action arising under this Agreement shall be in Bibb County, Georgia.

15. Electronic Agreement

In accordance with the Georgia Uniform Electronic Transactions Act (O.C.G.A. § 10-12-1 et seq.), this Agreement may be accepted electronically. An electronic signature, including a checkbox acknowledgment on our website booking form or a digital signature on a mobile device, carries the same legal effect as a handwritten signature (O.C.G.A. § 10-12-7). By booking a service through our website or signing electronically on-site, you confirm that you have read, understand, and agree to this Service Agreement.

16. Severability

If any provision of this Agreement is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

This Agreement, together with any signed Work Order or Change Order, constitutes the entire agreement between the parties regarding the services described. No oral statements or prior written materials not specifically incorporated into this Agreement shall be binding.

---

Pro Appliance Installs LLC
Macon, GA 31201
(478) 280-4099 | proapplianceinstallsco@gmail.com
proapplianceinstalls.com

Veteran-Owned | Licensed & Insured